FAQ

If the delivery of the order is on its way, it cannot be canceled. Further information on order cancellation and returning can be found in the Return & Refund Policy.

Item can be returned if it’s not damaged, if you will provide all documents and items which were provided when you have purchase the item and if the item has initial appearance.

Any kind of earrings on our website are not eligible for a refund.

To make a refund or exchange you will have to represent a purchase receipt.

·         The item/s that were bought from stores should be refunded or exchanged in the same store from which they have been bought.

·         As soon as the item/s enter the store they will pass through a special checking process, only then in case of having initial appearance they will be refunded or exchanged.

·         If the refund is confirmed, you will receive money back with the same method as purchased.

Orders can be placed at any time of the day, but delivery service is available from 10 a.m to 7 p.m.

All of your personal details are guaranteed to stay safe with us.

Orders are delivered within 3 days in Tbilisi and within 5 business days to regions.

Same day deliver is within 24 Hours  and express delivery within one hour. 

Only Visa and Master card payments are accepted.